Frequently Asked Questions

Yes, we offer secure telehealth appointments for your convenience. You can connect with us from the comfort of your home. Visit our Telehealth page to learn more and book an appointment.

At Paved Healthcare, we welcome adults ages 18 and older who are looking for convenient, compassionate, and personalized healthcare. Whether you have insurance or prefer to pay out of pocket, we're here to support your healthcare needs. Telehealth is currently available to patients located in Texas, Kansas, Iowa, Vermont, Michigan or Delaware at the time of the visit. We're adding more states over time. You can join by video, or choose an audio-only phone visit if you would rather not be on camera.

Yes. We offer both virtual and in-person care. Our office is at 12808 West Airport Blvd, Suite 255C, Sugar Land, TX 77406, and we are open Monday to Friday, 8:00 AM to 5:00 PM. In-person visits include wound care, injections and medical exams. Virtual visits let you receive quality care from home or wherever you feel most comfortable. If your condition requires laboratory testing, imaging, or specialized treatment, we'll help guide you toward the appropriate care.

We provide care for a variety of common health concerns, including: Primary Care: High blood pressure, diabetes, high cholesterol, and routine health concerns. Minor Illnesses: Cold and flu symptoms, allergies, sinus concerns, and uncomplicated urinary symptoms. Weight Management: Personalized weight management plans, medication evaluations, and ongoing support. Men's and Women's Health: Sexual health concerns, menopause symptoms, and general wellness. Skin and Hair Health: Acne, eczema, hair loss, and other common skin concerns. Wound Care and Injections: Wound care, plus administration of prescribed injections. Medication Management: Prescription evaluations, appropriate refills, and follow-up care. Some conditions require an in-person visit or specialist evaluation. Our providers will help determine the most appropriate next steps for your care. For emergencies, call 911 or go to the nearest emergency room.

Scheduling an appointment is simple! You can book online through our secure appointment scheduling system at your convenience. Select the service you need, choose an available appointment time, and complete any intake forms we send you before your visit. You can also call us at 832-921-1231 during office hours. We look forward to caring for you!

Yes! Paved Healthcare accepts Medicare, United Healthcare, BCBS, Cigna, Tricare and Amerigroup. We also offer self-pay options for patients without insurance or those who prefer to pay directly. Insurance coverage and out-of-pocket costs may vary depending on your plan and the services provided. We encourage you to verify your coverage before your appointment.

Your health and comfort are our priority. During your visit, your healthcare provider will take time to listen to your concerns, review your medical history, discuss your symptoms, and work with you to develop a personalized care plan. Depending on your needs, your provider may recommend treatment, prescribe appropriate medications, order laboratory tests, or arrange follow-up care. For a video visit, all you need is a private, comfortable space, a reliable internet connection, and a smartphone, tablet, or computer with video capabilities. For an audio-only phone visit, Hope will call you at your appointment time, so please keep your phone nearby.

We understand that life happens and plans can change! If you need to cancel or reschedule your appointment, we kindly ask that you let us know at least 48 hours in advance so we can offer your time to another patient. Cancellations made less than 24 hours before your visit may be charged a 10% administrative fee. To cancel or reschedule, reply to your reminder or call us at 832-921-1231.

Keeping your information current helps us provide seamless, personalized care. Send us a request by phone at 832-921-1231 or through our contact form, and we will send you a secure link where you can enter and update your information. It is stored in our secure electronic medical records system. Please let us know of any changes before your scheduled appointment to help prevent delays in your care. For your privacy, please do not send insurance or health details by regular email or text.